CLEAR. SIMPLE. TRANSPARENT
WHAT TO EXPECT AFTER YOU ORDER
We want every order to be straightforward from checkout through delivery. Here is what to expect with
shipping, delivery issues, and return requests for research products.
ORDER PROCESSING
Orders are prepared promptly. Available
shipping options, charges, and delivery
estimates are shown during checkout when
applicable.
TRACKING
When available, tracking details are sent
using the contact information provided with
the order.
PRODUCT INTEGRITY
Because research materials require
controlled handling, products generally
cannot be returned after shipment simply for
a change of mind.
SHIPPING
Orders are shipped to the address submitted at checkout. Please review your shipping address and order details before
finalizing your purchase.
Carrier delivery dates are estimates and may be affected by weather, carrier delays, holidays, address issues, or other
circumstances outside our control. If shipment is delayed beyond a promised timeframe, Phoenix Peptides will provide an
appropriate update and, where required, an option to accept the delay or receive a refund for unshipped merchandise.
DAMAGED, INCORRECT OR MISSING ITEMS
If your package arrives damaged, incorrect, or incomplete, contact Phoenix Peptides promptly so we can review the issue.
• Include your order number and a brief description of the problem.
• For visible damage, include clear photos of the product and shipping packaging when possible.
• Keep the product, labels, and shipping materials until the review is complete.
After review, we may provide a replacement, refund, store credit, or another appropriate resolution depending on the
circumstances.
RETURNS AND REFUNDS
For quality-control and product-integrity reasons, research products that have left our control are generally not eligible for return
simply because the purchaser changes their mind. Handling and storage conditions cannot be verified after delivery.
A return or refund may be considered when an order is damaged in transit, incorrect, incomplete, not shipped, or otherwise
eligible under applicable law. Shipping charges are generally non-refundable unless the issue results from our fulfillment error
or applicable law requires otherwise.
DELIVERED BUT NOT RECEIVED
If tracking shows a package as delivered but you cannot locate it, check the delivery area, household members, neighbors, and
carrier notes first. If it is still missing, contact the carrier and Phoenix Peptides promptly so the shipment can be reviewed.